Refund policy
At PlaySix, each item is ordered specifically for you once your order is placed. Because of this, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.
Please review sizing information carefully before placing your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at shopplaysix@gmail.com.
Please include:
- Your order number
- A description of the issue
- Photos of the item
If the issue is determined to be a manufacturing or fulfillment error, we will provide a replacement or refund at no additional cost.
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been submitted for production, it cannot be canceled or changed.
Shipping Delays
PlaySix is not responsible for delays caused by shipping carriers, weather, holidays, or circumstances outside of our control. However, we will do our best to help resolve any shipping issues.
Questions
If you have any questions regarding your order, please contact us at:
Thank you for supporting PlaySix!